Product Related

1. Q: Are parts OEM or aftermarket?

A: We have both OEM and high-quality aftermarket parts.

2. Q: How to confirm part fit for my car?

A: Send your VIN/car model/year, we’ll verify for you.

3. Q: Are parts compatible with mainstream car brands?

A: Yes, fit most mainstream car brands worldwide.

4. Q: Are parts tested before shipment?

A: Yes, all parts are strictly tested for quality.

5. Q: Do you have stock for hot-selling parts?

A: Yes, most hot-selling auto parts are in regular stock.

6. Q: Can I get product pictures/videos for parts?

A: Yes, send part model, we’ll send detailed media files.

7. Q: Do you provide a catalog?

A: Yes, send your contact info, we’ll send the latest catalogs.

8.Q: Can you source a specific part that is not listed on your website?

A: Very likely. As a specialist in auto parts, we have extensive sourcing channels. Send us the part number, OEM reference, or clear photos, and we will quote you quickly.

9.Q: What is the difference between genuine, OEM, and aftermarket parts?

A: Genuine parts are sold by the vehicle manufacturer. OEM parts are made by the same manufacturer but without the car brand logo. Aftermarket parts are made by third-party companies, often with similar or improved quality at a lower price.

Order & MOQ

1. Q: Is there a MOQ requirement?

A: No MOQ for in-stock parts, 1 piece is available.

2. Q: Can I mix different parts in one order?

A: Yes, mixed orders are welcome with no extra charge.

3. Q: Do you welcome small orders?

A: Yes, small orders are welcome with no extra fee.

4. Q: What’s your minimum bulk order for custom parts?

A: Custom MOQ is based on part type, contact us for details.

5. Q: Can I reserve the stock for a few days?

A: Yes, stock can be reserved for 3-5 working days for confirmed orders.

Logistics & Delivery

1. Q: Do you ship worldwide?

A: Yes, we ship to most countries globally.

2. Q: What’s the delivery time?

A: 3-7 workdays (in-stock); 10-25 workdays (custom).

3. Q: What shipping carriers do you use?

A: DHL, FedEx, UPS, EMS, Sea Freight (per your need).

4. Q: How to calculate the shipping cost?

A: Based on weight/volume, destination and selected carrier.

5. Q: Do you offer door-to-door delivery?

A: Yes, DDP/DDU door-to-door service is available.

6. Q: Can I track my order status?

A: Yes, a tracking number will be sent after shipment.

7. Q: Do you ship by sea for heavy/bulk orders?

A: Yes, sea freight is recommended to save cost for heavy/bulk orders.

8. Q: How is the product packaged?

A: Strong anti-shock packaging to avoid transit damage.

9.Q: Are there hidden fees or customs duties?

A: Prices are EXW. Import duties and taxes are the buyer's responsibility unless DDP is agreed.

Payment & Quotation

1. Q: What payments do you accept?

A: T/T, PayPal, Western Union, Credit Card, AliPay.

2. Q: How can I contact you for urgent inquiries?

A:Email:winny.autoparts@gamil.com,WhatsApp/WeChat:+8615013362674. We respond within 12 hours during business days.

3. Q: Bulk order discounts available?

A: Yes, bigger discounts for large quantity bulk orders.

4. Q: Do you provide OEM/ODM service?

A: Yes, OEM/ODM are supported for bulk orders.

After-sales & Warranty

1. Q: Do you offer a warranty?

A: 3-12 months warranty for all our auto parts.

2. Q: What if the part doesn’t fit my car after receipt?

A: Contact us with proof, we’ll arrange exchange or refund for you.

Sample & Cooperation

1. Q: Can I get a sample before bulk order?

A: Yes, sample order is acceptable (sample fee + shipping cost).

2. Q: Will you refund the sample fee?

A: Yes, sample fee is refundable when you place a large bulk order.

3. Q: How long does it take to get a reply?

A: We reply all inquiries within 24 working hours.

4. Q: Do you support custom auto parts?

A: Yes, custom parts are available for bulk orders.

5. Q: Can I become your local distributor/agent?

A: Yes, we welcome global distributors, contact us for cooperation terms.